Please read these Terms & Conditions carefully before making your booking. These Terms & Conditions, together with your Booking Confirmation and our separate Guest House Rules & Safety Information, set out the basis of your contract with Porth Eryri Glamping.
1. Definitions and interpretation
For the purposes of these Terms & Conditions, the following words have the meanings set out below:
Arrival Date: The date on which your booked stay begins, as stated in your Booking Confirmation.
Balance Due Date: The date 28 days before your Arrival Date.
Booking: Your reservation for accommodation at Porth Eryri Glamping.
Booking Confirmation: The written confirmation issued by us confirming acceptance of your Booking.
Booking Deposit: The initial payment of 30% of the Booking Price.
Booking Price: The total price payable for the accommodation and any additional services expressly included in your Booking Confirmation.
Contact Details: The contact details provided on our website and/or in your Booking Confirmation.
Departure Date: The date on which your booked stay ends, as stated in your Booking Confirmation.
Group: All guests included in your Booking and any visitors authorised by us.
House Rules: Our separate Guest House Rules & Safety Information, as supplied or made available to you before your Booking is confirmed.
Property: The cabin allocated to you, together with any private facilities, fixtures, fittings and other facilities included in your Booking.
Security Deposit: The £150 card pre-authorisation requested before arrival to cover eligible costs arising from damage, loss or other charges permitted by these Terms & Conditions.
We, us and our: Porth Eryri Glamping.
You and your: The person making the Booking.
When we use the words “writing” or “written” in these Terms, this includes email but does not include facsimile or any messaging service or platform.
Unless the context otherwise requires, words in the singular include the plural and vice versa.
If any of these Terms conflict with a term contained within the Booking Confirmation, these Terms will take priority, except where we expressly agree otherwise in writing or applicable law requires otherwise.
2. Our contract with you
2.1. Please read these Terms carefully and check that the details on your Booking Reservation, including your Arrival Date, Departure Date, arrival and departure times, number of guests and price, are complete and accurate before submitting your reservation.
2.2. You must be at least 18 years old to make a Booking and must have authority to make the Booking on behalf of all members of your Group.
2.3. These Terms become binding between us when we issue your Booking Confirmation. Your Booking is accepted only once we issue a Booking Confirmation.
2.4. The maximum number of people permitted to stay in the Property will be confirmed in your Booking Confirmation. This limit must not be exceeded.
2.5. You must not arrive before the Arrival Date or remain in the Property beyond the agreed Departure Date and check-out time. The Property will not be available outside the period reserved. We reserve the right to seek reasonable, evidenced costs arising from an unauthorised late departure.
2.6. Photographs and other imagery displayed on our website are intended to illustrate the accommodation. Minor changes to décor, furnishings or layout may occur, provided these do not materially alter the accommodation or services agreed in your Booking Confirmation.
2.7. As the lead guest, you are responsible for ensuring that all members of your Group and any authorised visitors comply with these Terms and the House Rules. All guests under the age of 18 must be appropriately supervised by a responsible adult throughout their stay. You may be held responsible for the acts or omissions of members of your Group to the extent permitted by law.
2.8. The Property is provided solely for holiday letting for the period specified in your Booking Confirmation. These Terms do not create a landlord and tenant relationship between us. No tenancy or right to sub-let the Property is granted by this Booking.
2.9. Bookings are accepted for private holiday use only unless we expressly agree otherwise in writing. You must disclose before booking if you intend to make a reservation on behalf of a commercial entity or for a commercial purpose. We reserve the right to decline such a Booking. Failure to disclose a material commercial purpose may constitute a breach of these Terms.
3. Enjoying the Property
3.1. Access to and use of the Property are subject to compliance with these Terms, the House Rules and any safety instructions, signage or operational guidance provided by us.
3.2. You must take proper care of the Property and its contents throughout your stay and leave them in a reasonably clean and tidy condition, allowing for normal wear and tear.
3.3. You must report any damage, breakage, loss, defect or disrepair affecting the Property as soon as reasonably practicable so that we can investigate and take any necessary action.
3.4. Where damage or loss is attributable to you or a member of your Group, we may seek payment for reasonable, evidenced repair or replacement costs or other direct losses, taking account of normal wear and tear and applicable law. Any eligible deduction from the Security Deposit will be explained to you. If the reasonable costs exceed the Security Deposit, we reserve the right to invoice you for the outstanding amount.
3.5. If the Property is left in a condition requiring cleaning materially beyond the normal changeover clean, we may charge £15 per staff hour reasonably required for the additional cleaning. We will provide details of the additional work and charge on request.
3.6. Internet access, where available, is provided for recreational use. We do not guarantee a minimum speed, unrestricted bandwidth or uninterrupted access.
3.7. Any recommendations we make for third-party services, establishments or amenities are provided for your information and do not guarantee the quality or availability of those services.
3.8. You are responsible for checking that the Property is suitable for your needs before making your Booking. Please contact us in advance if you have questions about the accommodation, facilities or access arrangements.
3.9. We may require a guest to stop an activity or leave the Property where there is a serious or repeated breach of these Terms or the House Rules, unlawful conduct, a material safety risk, significant disturbance to others or a risk of damage. Any decision to terminate a stay or withhold a refund will be proportionate to the circumstances and subject to applicable law.
3.10. We, or an authorised representative acting on our behalf, may enter the Property when reasonably necessary for urgent repairs, emergencies, safety concerns or to prevent serious damage. For routine inspections or non-urgent maintenance, we will normally give reasonable notice and respect your privacy.
3.11. Personal belongings and vehicles are brought onto the site at your own risk, subject to our legal responsibilities. Please ensure all belongings are removed by the Departure Date. If lost property is found, we cannot guarantee its return and may charge reasonable postage and handling costs if you ask us to return it.
3.12. Third-party providers, including caterers, private chefs and entertainers, are not permitted at the Property without our prior written permission.
3.13. Electric vehicle charging is only permitted at the designated charging points on site and must be carried out in accordance with our Electric Vehicle Policy. Charging electric vehicles from the cabins or any other unauthorised electrical supply is strictly prohibited.
The designated charging points are operated via the Monta app. Guests are responsible for following the instructions provided at the charging points and within the app, and for any applicable charging fees.
4. Pets and animals
4.1. We operate a no-pets policy. Pets must not be brought onto the site or into the Property at any time.
4.2. If you require an accommodation arrangement for an assistance dog or because of a disability, please contact us before booking so that we can discuss your request and any arrangements required.
4.3. Bringing an unauthorised animal onto the site may constitute a breach of these Terms. We may take reasonable and proportionate action, which may include requiring the animal to be removed or, in serious circumstances, requiring the responsible guest to leave, subject to applicable law.
5. Price and payment
5.1. The Booking Price will be based on your Booking Reservation and confirmed in your Booking Confirmation.
5.2. A Booking Deposit of 30% of the total Booking Price is payable to secure your reservation.
5.3. The remaining balance must be paid by the Balance Due Date, which is 28 days before your Arrival Date.
5.4. If your Booking Reservation is made fewer than 28 days before your Arrival Date, the full Booking Price must be paid at the time of booking.
5.5. Payments are processed in pounds sterling (£) through our payment provider, Stripe.
5.6. A £150 Security Deposit will be pre-authorised on your payment card before arrival. This pre-authorisation temporarily reserves funds or reduces the available credit on your card; it is not a charge unless a deduction is subsequently made.
5.7. We may use the Security Deposit to cover reasonable, evidenced costs permitted under these Terms, including damage, missing items and additional cleaning arising from a breach of the House Rules. We will explain any deduction and provide details of the amount and reason. Any undisputed remaining amount will be released promptly, although the time taken for the pre-authorisation to disappear may depend on your card provider.
5.8. If the balance remains unpaid after the Balance Due Date, we may contact you and give you an opportunity to resolve the outstanding payment. If payment remains outstanding after the deadline stated in our notice, we may cancel the Booking in accordance with these Terms and applicable law.
5.9. Full payment of the Booking Price must be received before access to the Property is permitted.
6. Our liability to you
6.1. No party can exclude or limit in any way their liability where it is illegal to do so, and this contract does not seek to exclude or limit liability which cannot be excluded or limited by law.
6.2. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it had been brought to our attention by you before the loss or damage occurred.
6.3. We are not responsible for transport and/or alternative accommodation costs, except where such responsibility cannot lawfully be excluded.
6.4. Unless confirmed in the Booking Confirmation, the Property is made available for domestic and private use only and you agree not to use the Property for any commercial or business purpose. If we discover that your Booking has been made for a commercial or business purpose which was not disclosed to us before we issued the Booking Confirmation, this may be treated as a material breach of these Terms and we may terminate your Booking, subject to applicable law.
6.5. We do not have any responsibility or liability to you, other than as outlined above, for loss of or damage to your items, belongings or vehicles, except to the extent caused by our negligence, breach of contract or other legal responsibility.
7. Your rights to cancel and applicable refund
7.1. We strongly recommend that you take out an appropriate travel insurance policy before placing your Booking Reservation.
7.2. You may cancel a Booking before the Arrival Date by contacting us in writing using our Contact Details. The cancellation date is the date on which we receive your written notice.
7.3. If you cancel more than 28 days before your Arrival Date, your 30% Booking Deposit will be retained in accordance with our cancellation policy.
7.4. If you cancel within 28 days of your Arrival Date, payments already made are non-refundable under our standard cancellation policy, subject to clauses 7.5 and 7.6 and any rights you have under applicable law.
7.5. If you cancel, we will try to re-let the Property for the dates originally booked. If we successfully re-let the entire period, we may offer a refund of amounts recovered for those dates, less reasonable, evidenced administrative costs directly arising from the cancellation and re-letting, and any difference between your Booking Price and the re-let price. Any refund will not exceed the amount you have paid. We will explain how any refund has been calculated.
7.6. If you cancel because you are ill, including where you have symptoms of illness or are self-isolating due to a contagious condition, this will be treated as a cancellation by you, subject to any rights you have under applicable law.
7.7. If you leave the Property voluntarily before the Departure Date, no refund will ordinarily be given for the unused part of your stay. Failure to arrive for your Booking will be treated as a cancellation on the Arrival Date. This includes circumstances such as personal or work changes, family emergencies, travel delays, vehicle breakdown, public transport disruption, jury service or other personal obligations, subject to applicable law.
7.8. If you wish to rearrange your Booking, you must contact us in writing. Requests made more than 28 days before arrival may be considered, subject to availability and our written agreement. A £50 rearrangement fee applies to an agreed change. We do not normally permit date changes requested within 28 days of arrival.
7.9. Any agreed change may result in a difference in the Booking Price. We will explain any additional amount payable before confirming the change. If we cannot accommodate your request, the original Booking and cancellation terms will remain in place unless otherwise agreed in writing.
8. Our rights to cancel and applicable refund
8.1. We may need to cancel a Booking before the Arrival Date because of an Event Outside the Parties’ Control. We will contact you as soon as reasonably practicable if this happens.
8.2. If we have to cancel a Booking because of an Event Outside the Parties’ Control and you have made advance payments for accommodation that we cannot provide, we will refund the relevant payments in full, subject to applicable law.
8.3. We may cancel your Booking by giving you written notice if you fail to pay an amount due after being given an appropriate opportunity to resolve the issue, or if you materially breach these Terms or the House Rules.
8.4. Where we cancel because of a material breach by you, any decision about refunds or sums retained will be proportionate to the circumstances and subject to applicable law. We will not automatically retain all payments in every case.
8.5. If we cannot provide the booked accommodation for a reason within our control, we will discuss any suitable alternative arrangements with you. If no acceptable alternative is agreed, we will refund payments made for the accommodation we cannot provide, without affecting any other rights you may have under applicable law.
9. Events outside the parties’ control
9.1. Neither party will be in breach of this agreement, or liable for delay in performing or failure to perform an obligation, to the extent that the delay or failure results from events, circumstances or causes beyond that party’s reasonable control.
9.2. An Event Outside the Parties’ Control may include strikes, civil unrest, civil emergencies, government restrictions, pandemics, epidemics, environmental disasters, severe weather, flooding, high winds, snow or ice, interruption of utilities or other unforeseen events that prevent the accommodation from being provided safely.
9.3. If an Event Outside the Parties’ Control means that the Property cannot be provided, we will inform you as soon as reasonably practicable and explain the options available, including any applicable refund.
9.4. Nothing in this clause removes any refund, remedy or other right that cannot lawfully be excluded.
10. How we may use your personal information
10.1. We will use the personal information you provide to us in accordance with our Privacy Policy.
10.2. Please read our Privacy Policy for information about how we collect, use, store and protect your personal information and how you may exercise your data protection rights.
11. Changes to bookings or Terms
11.1. If you wish to change the dates of your Booking or amend your Booking in any way, please contact us using our Contact Details. We cannot guarantee that your request will be accommodated and reserve the right to charge for any price difference and any applicable rearrangement fee.
11.2. We may revise these Terms from time to time. Changes will not retrospectively alter a confirmed Booking unless agreed with you or otherwise permitted by law.
11.3. Where changes are intended to apply to future bookings, we will publish the updated Terms on our website. Where we need to notify you directly about changes affecting an existing Booking, we will give written notice where required and as much notice as reasonably practicable.
12. Other important terms
12.1. We may transfer our rights and obligations under these Terms to another individual or legal entity, provided this does not adversely affect your rights.
12.2. Except for you and us, no other person shall have any rights to enforce these Terms.
12.3. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any paragraph is unlawful or unenforceable, the remaining paragraphs will remain in effect to the extent permitted by law.
12.4. If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right. Any waiver will be communicated in writing.
12.5. These Terms are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights you may have as a consumer to bring proceedings elsewhere in the United Kingdom.
Porth Eryri Glamping
For booking enquiries, please use the Contact Details provided on our website or in your Booking Confirmation.
Last updated: 21 October 2026