Porth Eryri Glamping Terms & Conditions

Terms and Conditions

Thank you for choosing to stay with us at Porth Eryri Glamping.  When you make this booking, you are entering an agreement with us, so please read our terms and conditions carefully and contact us if you have any questions.

 

Booking and payments

  • You must be 18 or over to make a booking.
  • Your booking date will be held on receipt of a 30% deposit. The remaining balance is due 28 days before arrival.
  • Once your deposit is received, you will receive a confirmation email with your booking details. Please let us know if you do not receive this within 48 hours.
  • If your booking is made less than 28 days before arrival, we will collect the full payment at the time of booking.
  • If you are unable to pay the remaining balance before the due date, your deposit will be forfeited, and your booking will be cancelled.
  • A security deposit of £150 will be pre-authorised on your card before arrival (see Security Deposit below).
  • Payments are processed securely via Stripe in UK Pounds Sterling.

Minimum Stay
We have a 3–4 night minimum stay policy. We may be able to offer shorter stays (subject to availability). Please contact us to discuss.

Cancellation

  • Cancellations made up to 4 weeks before arrival will result in your 30% deposit being forfeited.
  • All payments are non-refundable within 4 weeks of your check-in date.
  • You may request to rearrange your dates (subject to availability). If your request is made more than 1 month prior to arrival, a £50 rearrangement fee
  • Rearrangements cannot be made less than 1 month prior to arrival.
  • Any cancellations made within 4 weeks (28 days) of your check in date are not eligible for a refund. However, if we manage to resell the dates, we may be able to offer a partial refund.  This is dependent on us selling the whole duration of your stay.  Your 30% deposit will still be forfeited.  
  • If, for any reason beyond our control, the property is unavailable on your booked dates, all charges you have paid will be refunded in full. No further claims can be made against us.
  • We cannot accept liability for alterations or cancellations due to civil strife, strikes, sickness, bad weather, transportation problems, or other circumstances beyond our control.

Damages, breakages and cleaning

  • Please let us know if anything gets broken so we can replace it for our next guest. We will only charge for replacements in exceptional circumstances, as we expect a degree of wear and tear.  If damage is directly attributable to the guest, then we reserve the right to request payment towards costs of repair/replacement.  Porth Eryri Glamping reserves the right to deduct this payment from your security deposit or invoice guests following their stay.
  • For extra cleaning: Guests are reminded that they must leave the property in a clean and tidy state, remove all food items and personal belongings. If the accommodation unit is not left in an acceptable condition and Porth Eryri Glamping has to carry out extra cleaning above and beyond what they would normally expect this will be charged at £15 per individual staff hour.  Porth Eryri Glamping reserves the right to deduct this payment from your security deposit or invoice guests following their stay.

Liability

  • We accept no liability for accident, loss of property or personal injury whilst on your stay. 
  • Whilst you’re staying in a safe and peaceful area, please never leave valuables unattended including in your accommodation.  We accept no liability for theft, loss or damage to your belongings that may arise from your stay. Please make sure you have adequate holiday insurance.

Check in and out

  • Check-in: From 3:00pm on your arrival day.
  • Check-out: By 10:00am on departure day.

Pets

  • We operate a strict NO PETS policy.
  • Should this rule not be adhered to, guests will be asked to leave the property with no refund given.

Smoking

  • All accommodation is non-smoking.  Any sign of smoking within the cabin will automatically be charged a £100 fine from your security deposit.

Hot Tub

The wood-fired hot tub is a private hot tub included in your stay.  We want you to safely enjoy your hot tub use whilst staying with us.  Hot tub safety includes the following:

  • Use safety straps on the lid when the hot tub is not in use
  • Be aware that we use chlorine tablets in a dispenser to maintain the water, please leave this floating in the water at all times.
  • There is a thermometer floating in the water, optimum bathing temperature should be between 35-38°C.  If the water gets too hot you must get out of the hot tub and release some water out by opening the tap underneath the flue pipe (blue handle) and then topping it up with cold water from the horse pipe.
  • Hot tub is not suitable for children under 5 years old
  • Children must be accompanied by an adult
  • If you feel unwell be sure to leave the tub
  • Anyone with medical conditions should check safety first
  • Avoid drinking alcohol before/during use of tub
  • Use the gauntlets provided when adding wood to the wood burner
  • Check water temperature before getting in hot tub
  • Hot tub hygiene requires all users to shower before getting into the tub and to not add any products to the water. If the hot tub safety and hygiene advice is not followed, we may need to ask you to stop using the hot tub.
  • We provide a large starter supply of wood, but you may need to purchase more if you use it heavily. We can provide more wood for a fee.

Please note that you use the hot tub at your own risk. We can’t accept liability for any accidents or health issues that might occur from using the tub. We recommend reading all the safety information before use.

Right of Entry

  • In the unlikely event we need to access your accommodation—for example, for urgent maintenance or safety checks—we will always do our best to give you notice beforehand.

Fires and Barbecues

  • If you’d like to enjoy a barbecue or small fire, please use only the designated areas and never leave any flames unattended. Always make sure any fires are fully put out before heading in for the evening.

Noise

  • To make sure everyone has a relaxing stay, we ask that you keep noise to a minimum, especially between 10:00pm and 8:00am. Thank you for being considerate of other guests and our neighbours.

Visitors

  • If you’d like to have friends or family visit during your stay, just let us know in advance. For everyone’s safety and comfort, all visitors must be agreed with us beforehand and must leave the site by 10:00pm. Please note that visitors are not permitted to stay overnight without prior arrangement. You are responsible for any visitors while they are on site.